Intranet design and internal communication strategy for Fortis Healthcare

Fortis Healthcare Limited is a leading, pan Asia-Pacific, integrated healthcare delivery provider spanning diagnostics, primary care, day care specialty and hospitals, with an asset base in 5 countries.

Currently, the company operates its chain of super specialty hospitals in India, Singapore, Dubai, Mauritius and Sri Lanka with 65 healthcare facilities (including projects under development), over 10,000 potential beds, over 240 diagnostic centres and a team strength of more than 17,000 people.

Fortis Healthcare is driven by the vision of becoming a global leader in the integrated healthcare delivery space and the larger purpose of saving and enriching lives through clinical excellence.

Fortis approached Woodapple to help design their new company-wide employee intranet. They were struggling with an archaic design and a dull user interface which wasn’t fetching the much needed top management approval. Intranet redesign included branding, information architecture, and usability review.

Once the new design by Woodapple was successfully integrated with the backend, we moved to the next leg of our engagement - the internal communication program at Fortis that rallies employees across numerous branches and make them converge on the intranet platform. We work closely with their communications team to deliver communication products through our creative and editorial support services. We also consult them in planning and ideation to promote the intranet through an exciting collaboration and engagement strategy.